Shipping & Fulfillment Policy
This policy explains the general fulfillment standards for approved Lion Elite Clinical business accounts.
Order Processing
Processing timelines are communicated during the applicable ordering process and may vary by item, supplier, documentation needs, account status and order volume.
Shipping Methods
Available shipping methods, delivery estimates and charges are confirmed before an order is finalized. Expedited options may be available depending on the order.
Tracking
When tracking is available, it is provided to the authorized account contact. Buyers are responsible for providing complete and accurate delivery information.
Delivery Issues
If a shipment is delayed, damaged or appears lost, contact the carrier when applicable and notify Lion Elite Clinical promptly so the issue can be documented and reviewed.
Damaged or Incorrect Orders
Report damaged or incorrect shipments promptly with the applicable order reference and supporting photos. Resolution may include replacement, credit or another commercially reasonable remedy after review.
Business Addresses
Approved business accounts are responsible for ensuring that shipping locations are lawful, secure and appropriate for the products ordered.